Internal communications

Keep your people informed and on side, especially through change.

Why it matters

Your staff are your most trusted messengers, or your loudest critics.

When people understand what's happening and why, they back it. We find out what your people really hear, then fix the gaps.

1

Information overload

Too many emails and updates, so the important ones get missed.

2

Change lands badly

Restructures and new strategies arrive as surprises, and trust drops.

3

Managers left out

Team leaders hear news at the same time as everyone else, and can't answer questions.

How we do it

Listen first. Then communicate on purpose.

01Where we start

Listen

Research what staff know, believe and need to hear.

02

Plan

Messages, channels and timing for each group.

03

Equip

Briefings and talking points so managers can lead conversations.

04

Check

Pulse surveys to see what's landing, and adjust.

What you get

People who know what's happening, and why.

  • Research on how staff experience communication today
  • An internal communications plan
  • Manager briefing packs and talking points
  • Regular pulse checks to track understanding

Especially useful for

RestructuresNew strategyMergersHybrid teamsCulture change

Related services

Often paired with

Free consultation

Ready to frame your story?

Book a free 30-minute call. We'll look at how you communicate today, and you'll leave with three things to fix straight away.

Book a free consultation Try the Pulse Check

What to bring

  • Your website and a recent staff or investor update
  • What you most want to be known for
  • Where you feel the message isn't landing